Welcome to XFashion! By accessing our website, https://xfashion.ma, and using our services, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree, kindly refrain from using our services.
1. General Information
XFashion is an online clothing retailer in Morocco, offering a variety of apparel designed by our in-house team. We provide fast delivery across the country to meet our customers’ fashion needs.
2. Orders and Payment
- Placing Orders: Orders can be placed through our website. Please ensure all details are correct before confirming, as we cannot make changes once shipping has started.
- Payment: We operate on a cash-on-delivery basis, meaning payment is made when the order is delivered to your address.
- Order Confirmation: After placing your order, you will receive a confirmation call or WhatsApp message from our team. For any issues, please contact customer service.
3. Shipping and Delivery
- Delivery Times: We aim to deliver orders within 24 to 48 hours, with a maximum delivery time of 3 days. Delays may occur due to external factors; however, we strive to meet our delivery commitments.
- Delivery Fees: Standard delivery fees are applied to all orders. Additional fees may apply if changes to the delivery address are requested after the order has been shipped.
4. Returns and Refunds
- Return Policy: Items can be returned within 7 days if they have defects or if we made an error with your order. For returns due to a customer error, return shipping fees will be the responsibility of the customer.
- Refunds: Refunds will be provided in cash upon return pickup or processed through store credit once the returned item is received and inspected.
5. Product Quality and Warranty
- Quality Guarantee: We ensure that all products meet our high-quality standards. In the rare case of any quality issues, please contact us immediately to arrange a return or replacement.
- Warranty: Products are warranted for normal wear and tear. Damage due to misuse, improper care, or alterations by the customer is not covered.
6. Privacy and Data Security
We prioritize the privacy and security of your data. By using our website, you consent to our Privacy Policy, which outlines how we collect, use, and protect your information.
7. Limitation of Liability
XFashion is not liable for any damages arising from the misuse of our products or services. This includes, but is not limited to, loss of data, income, or any other indirect losses.
8. Intellectual Property
All designs, images, logos, and content on XFashion are the intellectual property of XFashion. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Changes to Terms
XFashion reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our website signifies acceptance of these changes.
10. Contact Us
For any questions or assistance, please reach out through our Contact Us page. We’re here to help!