Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically delivered within 24 to 48 hours after processing, with a maximum delivery time of 3 days.
To change your shipping address:
- Contact Us Directly: Use our contact page to get in touch with us.
- Contact the Delivery Person: If your order is already out for delivery, you can call the delivery person using the number you received from customer service.
Yes, we ship to all cities and locations within Morocco! No matter where you are, we’ll make sure your order reaches you.
If you need to swap an item
Returns and Exchanges
Our returns policy is as follows:
- You may return items within 7 days if there is an issue with the clothing or if we made an error with your order.
- If the return is due to an error on your part, you will be responsible for covering the shipping fees.
If you receive an incorrect item in the future, simply contact our customer service team as soon as possible. We’ll quickly arrange for the correct item to be shipped and provide guidance for returning the incorrect one. Rest assured, we’ll cover all shipping fees associated with the exchange to make the process smooth and convenient for you.
If your order ever arrives damaged, simply reach out to our customer service team. We’ll arrange for a replacement or find a suitable solution for you. To streamline the process, keep the original packaging and take photos of the damage. Rest assured, any additional shipping costs for a replacement will be covered by us, ensuring a smooth resolution.
To receive customer support, simply visit our Contact Us page. From there, you can reach out to our team for assistance with any questions or issues related to your order.
If you entered an incorrect shipping address, please contact us as soon as possible. We’ll do our best to update the address before your order is shipped. However, if any additional shipping fees are incurred due to the address change, those costs will be your responsibility.
Yes, you can change or cancel your order after submitting it—just contact us as soon as possible, preferably before we begin shipping. This helps ensure that we can make the adjustments without any issues.